Frequently Asked Questions
Everything you need to know about your TTRacing gaming chair and order.
How long does it take for my TTRacing chair to be delivered?
Standard shipping typically takes 3 to 7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery progress.
What is the warranty period for TTRacing products?
All TTRacing gaming chairs come with a 2-year limited warranty that covers functional parts such as the hydraulic piston, tilt mechanism, and frame structure. Please keep your proof of purchase for any claims.
Can I return my chair if I am not satisfied?
Yes, we offer a 7-day return policy for unused products in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Is assembly required for the gaming chairs?
Yes, our chairs are shipped in a compact box to ensure safety during transit. Each package includes an easy-to-follow assembly guide and all necessary tools, taking approximately 20 minutes to complete.
What payment methods do you accept?
We accept all major credit cards, PayPal, and various 'Buy Now, Pay Later' installment options to make your purchase more convenient and affordable.
How do I maintain and clean my TTRacing chair?
For PU leather models, simply wipe with a damp microfiber cloth. For fabric models, use a specialized fabric cleaner. Avoid using harsh chemicals or abrasive materials to preserve the upholstery quality.